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Crowning the Customer. How to Become Customer-Driven

Categorie	Economie & Management
Boeknummer	#213932
Titel	Crowning the Customer. How to Become Customer-Driven
Auteur	Quinn, Feargal
Boektype	Gebonden hardcover met stofomslag
Uitgeverij	Rachel Publishing USA
Jaar van uitgave	1992
ISBN10	0962480827
ISBN13	9780962480829
Taal	Engels
Samenvatting	How to become Customer Driven. Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Pagina's	159
Conditie	Goed
Prijs	€ 6,00

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